Blackberry password entry tips
From Provider Wiki
Password protection
ISC has approved a policy that covers all mobile devices that are server-managed:
In particular, devices need to have a "suitably strong password" to protect the device when it goes to sleep. This has implications for the BlackBerry that go beyond access to data on the device. By default, if a password is entered incorrectly 10 times, the device is wiped as a security precaution. For BlackBerry devices, this is not a problem as all data (with the exception of locally installed applications) are restored the next time it is connected to the BlackBerry Enterprise Server (BES). See Exchange_BlackBerry_Activation for more information about joining your device to the ISC's BES.
Password troubleshooting
When attempting to unlock a BlackBerry, the password entry field hides any typed characters by placing an asterix "*" in place of the typed character. While this does discourage casual "shoulder surfing" password capture, it does not allow the user to verify that they are entering the correct password. RIM does have a solution for this to help users with incorrect password entries:
- Deliberately type in an incorrect password five times on your BlackBerry device.
- Before the BlackBerry device allows a further attempt, you will be prompted to type the word blackberry in plain text.
- Instead of asterisks, the text you have been entering for the password will now show in plain text. Check to verify that it is correct.
- If the password is still being rejected by your BlackBerry device as incorrect, connect the BlackBerry device to a computer that has BlackBerry Desktop Manager installed.
- A prompt will appear in Desktop Manager to type the password for the BlackBerry device. Type in your password to rule out missed key strokes, incorrect symbols, or a problem with the BlackBerry device.
- If the password you have given is still rejected, and your BlackBerry device is on a BlackBerry Enterprise Server that has software version 4.0 or greater, contact your BlackBerry Enterprise Server Administrator and request that your password be reset for you.
