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Welcome to Provider Notes, ISC Technology Support Services' wiki for Local Support Providers and other IT staff at Penn. This site is meant to consolidate and provide a central location for various "best practices" from across the University of Pennsylvania.

IT staff at Penn are invited to join in by posting new articles and/or by using the discussion area of each page to provide feedback, corrections, suggestions, etc. about any of the topics you may find on this site. In order to participate, you will need to authenticate with a username and password. To obtain login credentials, please click the login link at the top of the page. There you will be prompted for your current credentials, or given the opportunity to create an account for yourself.

Instructions about how to post articles are available on the main Help page. A quick introduction to MediaWiki formatting can be found at the Basic Formatting Guide.

For general information about Wikis, please visit this link: [1]

To subscribe to the RSS feeds available from this wiki, copy the links below into your favorite RSS reader:

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Contents 1 Article index 2 Desktop Software 3 Email 4 Hardware 5 Imaging/Backup 6 Unix/Linux 7 Mac/Windows Compatibility 8 Mobile Computing 9 Macintosh OS 10 Microsoft 11 Peripherals 12 Penn in Practice 13 Product Reviews 14 Research Computing 15 Security 16 Storage 17 Wireless Computing 18 Web Applications

Desktop Software

Calendaring · Office Suite · Adobe/Macromedia · Filemaker · Email Clients · FTP · Kerberos Clients · Terminal Emulators · Browsers

Email

Spam · Clients · Protocols

Hardware

Windows · Macintosh · Other

Imaging/Backup

Carbon Copy Cloner · Ghost · ImageUltra Builder · Super Duper · Retrospect

Unix/Linux

UNIX · Redhat · Ubuntu · SUSE

Mac/Windows Compatibility

Mobile Computing

Palm OS · Windows Mobile · Blackberry · Other

Macintosh OS

Mac OS Desktop · Mac OS Server

Microsoft

Windows XP · Windows 2000 · Windows 2003 Server · Vista

Peripherals

Universal Power Supplies · Printers · Scanners · Fax · Copiers · Digital Cameras

Penn in Practice

IT Staff Convention · PennNet · PennNames · PennKey · Provider Desk · BEN Financials · U@Penn · Provider Tools · Exchange Migration · Supported Product Evaluations · Zimbra Migration

Product Reviews

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Research Computing

·

Security

Antivirus · Spyware · Scanning · Firewalls

Storage

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Wireless Computing

WAPs · Wireless cards · Cellular Connectivity

Web Applications

Blogs · Wikis