Smartphone best practices

From Provider Notes

Contents 1 Best practices for handling large amounts of email 1.1 Blackberry general use/behavior/support Microsoft Exchange 2003 Windows XP SP 2 Outlook XP and Outlook 2003 1.2 Messages stored on device 1.3 Using the handheld as primary email client 1.4 What user populations can use smartphone email effectively 2 How to replace the CD that came with your handheld

Best practices for handling large amounts of email

Blackberry general use/behavior/support Microsoft Exchange 2003 Windows XP SP 2 Outlook XP and Outlook 2003

• To run properly, the desktop redirector software must be installed on the client desktop. Messages were downloaded every 15 minutes (was the minimum at the time) - only every 15 minutes (carrier based default). With the redirector messages are downloaded to the device faster.
• Cannot read e-mail attachments on the device.
• When using the desktop redirector, Outlook must be running all the time in order for the messages to appear.
• BIS (Blackberry internet service), allows you to configure and bypass using the redirector. Can read attachments, but still have 15 minute lag. Recipients may receive duplicate messages (no complaints about it running slow) at Nursing.
• Users can access yahoo, google, and other internet mail accounts. T-Mobile Blackberry Signal problems were frequent in the NEB, and around campus.
• When deleting messages on the device, messages did not delete the message from the server.
• Uses a: "Sent from my BlackBerry wireless handheld" as default footer on messages sent from device. Device can be configured to remove the footer however.
• Some messages sent from the blackberry are received and sent late at times.
• In some cases due to bad reception, or neither T-Mobile nor RIM were able to resolve our connectivity issues. We installed the BES, but again, had no luck w/getting it configured properly, even w/RIM's assistance.
• 7105T is smaller than the traditional blackberry - keys are too small (smartphone).

Messages stored on device

Our experience has shown us that the device performs well when we store about 1M, but we don’t recommend that. We recommend clean out the device/deleting unwanted mail at least every two weeks.

Using the handheld as primary email client

One *could* use it as one's primary email client, BUT you would not have access to the expanded features of calendaring and its really not the most convenient, especially if one is accustomed to using the built-in components of Microsoft Outlook. [edit]

What user populations can use smartphone email effectively

• Can you figure out how to read email on your device?

Folks that don't need to respond with lenghty, detailed email. More time consuming.

• Useful when you're on the road w/o a laptop
• Useful when you just need to skim new mail and keep up to date

How to replace the CD that came with your handheld

If you have lost the CD that came with your unit, it is sometimes very difficult to replace. Brighthand has an article that talks about some of the options you have at your disposal.