Talk:Smartphone email options

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Discussion about additional deliverables

We need to make sure that we have all of the major email client configurations documented well as a part of the team deliverables. Below are links to the documentation that we currently have as well as listings of areas that need attention.


Configuration instructions for University email servers

Blackberry users:

Configuring email forwarding using Cingular's service

Documentation still needed

Windows Mobile
  • Setting up Windows Mobile 5 email
  • Setting up Windows Mobile 2003 email

Reference pages:

Best practices for handling large amounts of email

Blackberry general use/behavior/support Microsoft Exchange 2003 Windows XP SP 2 Outlook XP and Outlook 2003

  • To run properly, the desktop redirector software must be installed on the client desktop. Messages were downloaded every 15 minutes (was the minimum at the time) - only every 15 minutes (carrier based default). With the redirector messages are downloaded to the device faster.
  • Cannot read e-mail attachments on the device.
  • When using the desktop redirector, Outlook must be running all the time in order for the messages to appear.
  • BIS (Blackberry internet service), allows you to configure and bypass using the redirector. Can read attachments, but still have 15 minute lag. Recipients may receive duplicate messages (no complaints about it running slow) at Nursing.
  • Users can access yahoo, google, and other internet mail accounts. T-Mobile Blackberry Signal problems were frequent in the NEB, and around campus.
  • When deleting messages on the device, messages did not delete the message from the server.
  • Uses a: "Sent from my BlackBerry wireless handheld" as default footer on messages sent from device. Device can be configured to remove the footer however.
  • Some messages sent from the blackberry are received and sent late at times.
  • In some cases due to bad reception, or neither T-Mobile nor RIM were able to resolve our connectivity issues. We installed the BES, but again, had no luck w/getting it configured properly, even w/RIM's assistance.
  • 7105T is smaller than the traditional blackberry - keys are too small (smartphone).

Messages stored on device: Our experience has shown us that the device performs well when we store about 1M, but we don’t recommend that. We recommend clean out the device/deleting unwanted mail at least every two weeks.

Using the handheld as primary email client One *could* use it as one's primary email client, BUT you would not have access to the expanded features of calendaring and its really not the most convenient, especially if one is accustomed to using the built-in components of Microsoft Outlook.

What user populations can use smartphone email effectively
  • Can you figure out how to read email on your device?

Folks that don't need to respond with lenghty, detailed email. More time consuming.

  1. Useful when you're on the road w/o a laptop
  2. Useful when you just need to skim new mail and keep up to date
Smartphone specific security considerations
  • HIPAA regulations and patient related email
  • Password protecting your device
  • Centralized management of devices (remote wipe for instance)

Look for additional, pre-written documentation on these and other topics.


Below is the text from Josh Beeman at the Office of Information Security at Penn:

"The widely publicized theft from a VA employee’s home of computer equipment containing Social Security numbers and other personal information for more than 26 million veterans serves as a dramatic reminder of the need for extreme caution in handling sensitive data. The VA incident has created outrage among veterans groups and in Congress.

Computers with sensitive data (Social Security Numbers, credit card data, student data, patient health information, financial data etc.) pose a significant risk to Penn and our community at large. Before taking sensitive data home, keep in mind that laptop theft is on the rise as evidenced by statistics, and CD-ROMs and other portable memory storage devices are easily lost or stolen.

To limit risks, sensitive data must be protected through as many means as possible, including:

  • Not allowing sensitive data on mobile devices such as laptops, PDAs, CDs, and Flash drives unless it is encrypted.
  • Keeping computers up to date with the most current software, patches and security measures (anti-virus, firewalls, strong passwords, intrusion detection systems, etc.).

Any computer with sensitive data is considered a “Critical Host” and must comply with the Universities Critical Host policy (http://www.isc-net.upenn.edu/policy/approved/20000530-hostsecurity.html)

Please contact security@isc.upenn.edu or privacy@pobox.upenn.edu if you have questions about protecting and securing confidential data.

Further information is available at http://www.upenn.edu/computing/security and http://www.upenn.edu/privacy.

For more on the VA incident, see http://www.va.gov or http://www.cnn.com/2006/US/05/22/vets.data/index.html."

Troubleshooting information
Versamail Pobox troubleshooting
  • On the Treo 650 using Versamail 3.1C, I had some initial difficulty connecting to Pobox and downloading my messages. The error message indicated that the connection to the server timed out. When I changed the timeout to 120 seconds, my problems went away. That setting is located here: 
  Versamail-->Options-->Preferences-->Advanced-->Connections
  • If you don't have the latest version of Treo 650 firmware, you will need to get it in order to update Versamail to the latest version. To check what downloads are available for your Palm device, see their webpage:

http://www.palm.com/us/support/downloads/

  • There have been reports of strange behavior with older versions of VersaMail. Be sure that you have the most up to date version before contacting the Provider desk with questions.
Misc
  • How do you direct "supported" technology with end users?
  • Product demos at particluar Administrator meetings in order to show them "cool new tech"
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